Prices quoted on this site are in Euro and include Irish Vat charged at 21.0%. Prices will be kept up to date but we reserve the right to change the prices without prior notice. Changes may be due to external sources or circumstances.

Orders:
At CovingDirect.ie it is our priority to handle orders quickly. We aim to process all order within 24-48 hours.

We endeavour to ensure that the website reflects the stock levels of the company but unfortunately this cannot be guaranteed due to the popularity of some products. We will extend all our efforts to fulfil our orders but customers will automatically be aware if the item is temporarily out of stock and it is then the customer’s decision to proceed with the order. At this stage the customer will be made aware of the expected time of delivery for the out of stock item.
To avoid disappointment and check product stock levels please contact sales@covingdirect.ie

Deliveries:
We aim to handle all orders quickly and it is our priority to dispatch the majority of our in stock items within 48 hours. Regarding items that are out of stock please see ORDERS section above.

We do not dispatch order on Saturdays, Sundays or public/bank holidays. All packages are sent by courier and the delivery address must be a location where there is someone available to sign for the delivery. Deliveries will not be left without a signature.  If the courier has to take the parcel away and deliver it again the customer is responsible for these additional charges

Deliveries are made Monday – Friday between working hours. Please not that we cannot guarantee a specific time or date as this may be disrupted by issues outside of our control (such as, interruptions in transport networks or services provided by our courier, by banks or credit cards)

Although it is a rare occurrence for damage to happen, human errors do occur. When you receive a package, we would ask you to check the package there and then in front of the driver before you sign for it.  Any items signed for are then deemed to be in good condition and then they are the responsibility of the customer.

If you check the package and it is damaged. REFUSE THE DELIEVERY AND DO NOT SIGN FOR IT.

Please contact us to on sales@covingdirect.ie to let us know that the package was damaged and we will despatch another to within 48 hours at no additional charge.

All our deliveries are sent via GLS Logistics.

We reserve the right to change prices without prior notice. Changes may be due to External sources or circumstances.

Payment:
All prices are quoted in Euro, as is the delivery charge. Your credit card will calculate the exchange rates automatically.

We accept payment by MasterCard, Visa and Laser.

All our payment processing is handled securely by Realex Payments. Realex Payments is a leading European payment service provider, based in Dublin, Ireland. The company provides a broad range of secure payment services to both small and large businesses, as well as financial institutions, processing billions of Euros per annum for merchants domestically and internationally.

The payment Card Industry Data Security Standards (PCI DSS) is a mandatory compliance standard for all payment service providers. Realex Payments was an early adopter of this standard in 2003, making it one of the first companies in Europe to become fully compliant. The standard enforces high levels of security in all areas where cardholder data is transmitted or stored. Strong protections such as encryption, intrusion detection and response, formalised policies and standards and security aware development methodologies all contribute to making Realex Payments the secure choice for payment processing needs.

Never send your bank account details by email. Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never, ever ask for sensitive information via email.

Returns & Exchange:
In the occasion were it may be necessary to return an item, we must be contacted first before doing so at, sales@covingdirect.ie. You must include in this email the following information; your name and delivery address details, order number and reason for returning the goods. We will respond to your email as soon as possible.

Please note that there will be a 20% restocking charge on all returned items. Returns will only be accepted in the original condition and packaging. Any damaged items are the responsibility of the customer.

All unwanted items must be returned to us within 7 days of delivery for an exchange or refund. We can only refund the amount less 20% restocking charge onto the original card that was given on the first transaction.

All items are the responsibility of the customer until they are returned to us. Therefore any packages lost in transit or damaged in delivery are the responsibility of the customer. Also it is the responsibility of the customer to pay for the return delivery charge. This is not refundable.
We recommend that you use a courier service as all goods will be insured.

Please do not send goods back to us, unless you have contacted us before hand on sales@covingdirect.ie.

Also you can contact us to arrange a courier to collect these items but you will have to pay for the return charge.

If an item is returned for exchange it will take 5 days to process the exchange and dispatch items. The goods will not be dispatched until the unwanted items are returned to our warehouse.
If you wish to exchange a product and the new product you want costs less than the one you have returned (in original packaging and perfect condition), we will refund you the difference. If the new product you require costs more than the returned item an additional payment will be taken from your card before the replacement product is dispatched.

The return delivery charge and additional delivery charge for the new product are both the responsibility of the customer.

Faulty goods:
With regards to damaged items please see DELIVERY section. Damaged goods must be declined and not signed for. Once a signature is received in good condition it is the customer’s responsibility.

Faulty goods must be reported to us with 24 hours of delivery to sales@covingdirect.ie. This email must include your name and delivery address, your order number and a clear description of the fault with the item.

For faulty items we will organise a courier to collect the items, but someone must be available to give the package to the courier. There are no collections on a Saturday. Only Monday to Friday during working hours.

Once it is clear that there is a fault with the product we will give you a full refund to the original card used in the first transaction or replace the product. The replacement item in this case will be sent free of charge.

Incorrect goods dispatched:
We are all prone to human error and this website is no different so if we accidently send you the wrong items please let us know with 7 days of your delivery at sales@covingdirect.ie.  We will then arrange a courier to uplift the product, while delivering the correct product. Someone must be available to give the courier back the wrong product, and sign for the new delivery.

Please note that we aim to do all refunds within 5 working days but it does take the payment processor longer to process credit & debit refunds than sales.